About
As the Helpdesk Manager at Resicert, Lou brings over twenty years of experience in technical support, operations, training, and quality assurance to promote operational excellence. Working within the Qualifications Management division, the role serves as the primary administrator for Zendesk ticketing and analytics, ensuring each issue is resolved with efficiency and care.
Key responsibilities include managing the Statistics Section, overseeing refund procedures, and conducting in-depth franchisee report audits. Additionally, Lou supports handling complaints and legal inquiries, ensuring all processes meet strict quality and compliance standards.
