Delivery
Services will be delivered in accordance with the Resicert Inspection Agreement which applies to all services provided by Resicert. Payment for all services will be required prior to inspection reports being issued for any inspection carried out or advice being provided.
Disclaimer: Resicert Property Inspection reports will be stored in our system for 6 months after its date of release and will be removed from our servers after such time, all corresponding files are permanently deleted once the 6 month time frame expires..
Refund Policy
Our property inspections are covered by our 100% money back satisfaction guarantee. If you are not fully satisfied with our service and recommendations, we will either rectify your issues or refund your inspection fee to you. You are required to put your concerns and issues in writing to us within 60 days from the Date of Inspection and we will respond within 7 days. If you are not satisfied with our response you can then request a refund of the inspection fee. This will be refunded within 14 days of obtaining the request from you in writing. Click HERE to access Refund Terms page. A full refund means that 1. Resicert has no future liability in relation to the inspection; 2. the inspection report cannot be used for any purpose and should be destroyed; and 3. the client may not use Resicert services in the future.
Security
All credit cards payments taking place through our Xero Software Company which are protected with a (secure socket layer) SSL. This ensures highest level of security and protection for your data. Full details relating to our payment and credit card process is as follows through our provider Xero who uses industry best-practice in payment processing: https://www.xero.com/au/
This includes:
-Protection of cardholder data
-Maintenance of a vulnerability management program
-Implementation of string access control measures
-Regular monitor and resting of networks
-100% PCI/CSIP compliant (Fully certified by Visa)
Currency
All prices and payments will be in Australian Dollars (AUD)
Privacy Statement
This document declares the undertakings by Resicert in relation to its handling of Your Data.
Data Collection
Resicert undertakes to collect Your Data by means that are:
fair;
legal; and
transparent.
If you visit Resicert’s web-site, your web-browser automatically discloses, and Resicert’s web-server automatically logs, the following information: the date and time, the IP address from which you issued the request, the type of browser and operating system you are using, the URL of any page that referred you to the page, the URL you requested, and whether your request was successful. This data may or may not be sufficient to identify you.
Any additional data that you provide, e.g. in a web-form, may also be logged. This data may or may not be sufficient to identify you.
Any additional data that your web-browser automatically provides may also be logged. This will be the case, for example, if your browser has previously been requested to store data on your computer in ‘cookies’ and submits them each time you request a web-page within a particular domain (such as Resicert.com). This data may or may not be sufficient to identify you.
If you disclose personal data to Resicert in conjunction with an identifier such as your name or your credit-card details, Resicert will collect Your Data. Moreover, any data that becomes available to Resicert through any of the means described in the preceding paragraphs may be able to be associated with that identifier, and hence become Your Data.
Resicert undertakes to collect Your Data from you and not from other parties unless it is unreasonable or impractical to do so.
Where Resicert collects Your Data from sources other than you, it undertakes:
to do so only by legal means;
to do so only with your Consent; and
to declare to you what sources it uses, and under what circumstances.
Resicert undertakes to declare the purpose of collection in a manner which is clear and meaningful, and to avoid vague, highly inclusive statements such as ‘to support our operations’.
For Clients of Resicert Inspection Services: To provide you with the Resicert Services if requested by you to do so and to store your job record in our database of completed property inspection records.
For enquiries regarding a Employment or License Opportunities: To assess your application for a Resicert license to determine whether you are a suitable candidate
Data Security
Resicert undertakes to store Your Data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.
Resicert undertakes to transmit Your Data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.
Resicert undertakes to implement appropriate measures to ensure security of Your Data against inappropriate behaviour by Resicert’s staff-members and contractors. These include:
training for staff in relation to privacy;
access control, to limit access to Your Data to those staff and contractors who have legitimate reasons to access it particularly in the case of sensitive data,
audit trails of accesses, including the identities of staff and contractors accessing the data;
reminders to staff and contractors from time to time about the importance of data privacy, and the consequences of inappropriate behaviour; and
clear communication of policies and sanctions.
Data Use
Use refers to the application of Your Data by any part of Resicert, or any staff-member or contractor of Resicert in the course of their work.
Resicert undertakes to use Your Data only for:
the purposes for which it was collected;
such other purposes as are subsequently agreed between Resicert and You;
such additional purposes as may be required by law. In these circumstances, Resicert will take any reasonable steps available to it to communicate to You that the use has occurred, unless it is precluded from doing so by law; and
such additional purposes as are authorised by Australian law or a court/tribunal order..
Resicert undertakes to use Your Data only if it has demonstrable relevance to the particular use to which it is being put.
Resicert undertakes to use Your Data in such a manner as to take into account the possibility that it is not of sufficient quality for the purpose, e.g. because it is inaccurate, out-of-date, incomplete, or out-of-context.
Data Disclosure
Disclosure refers to making Your Data available to any party other than Resicert and You. The term disclosure may include many different conditions of data transfer, including selling, renting, trading, sharing and giving.
Resicert undertakes to disclose Your Data only under the following circumstances:
in the course of business being conducted between You and Resicert, where disclosure is necessary to a contractor to fulfil Resicert’s obligations to you. Where Your Data is disclosed in this way, Resicert undertakes to exercise control over Resicert’s contractors to ensure that their actions are compliant with these Terms and the Australian Privacy Principles;
in other circumstances that are directly implied by the purpose agreed between You and Resicert at the time of data collection or subsequently. Where Your Data is disclosed in this way, Resicert undertakes to exercise control over Resicert’s contractors to ensure that their actions are compliant with these Terms and the Australian Privacy Principles;
with your consent, or at your request;
where required by law,
where permitted by law (e.g. the reporting of suspected breach of the criminal law to a law enforcement agency; and in an emergency, where Resicert believes on reasonable grounds that the disclosure of Your Data will materially assist in the protection of the life or health of some person), provided that Resicert will apply due diligence to ensure that the exercise of the permission is justifiable.
In all cases, Resicert undertakes to disclose only such of Your Data as is necessary in the particular circumstances.
Where Resicert discloses Your Data to overseas recipients, it will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles.
Data Retention and Destruction
Subject to the qualifications immediately below, Resicert undertakes:
to retain Your Data only as long as is consistent with its purpose; and
to destroy Your Data when its purpose has expired, and to do so in such a manner that Your Data is not subsequently capable of being recovered.
This undertaking is qualified as follows:
Your Data may be retained in Resicert’s logs, backups and audit trails within short-term retention cycles that are devised to protect the company’s operations. In such cases, Your Data will be destroyed in accordance with those cycles;
Your Data may be retained beyond the expiry of its purpose if that is required by law, such as a provision of a statute, or a court order such as a search warrant or subpoena, or a warning by a law enforcement agency that delivery of a court order is imminent. In these circumstances, Resicert will take any reasonable steps available to it to communicate to You that Your Data is being retained, unless it is precluded from doing so by law and will only retain Your Data while that provision is current, and will then destroy Your Data;
Your Data may be retained beyond the expiry of its purpose if it is authorised by Australian law or Court/Tribunal order. In these circumstances, Resicert will only retain Your Data while that situation is current, and will then destroy Your Data.
Resicert undertakes to ensure that your data is accurate, up to date, complete and protected from misuse, interference, loss, unauthorised access, modification or disclosure.
Access by You to Your Personal Data
Resicert undertakes to provide you with access to Your Data, subject to only such conditions and processes as are reasonable in the circumstances. In particular, Resicert undertakes to enable access:
conveniently;
without unreasonable delay; and
without cost.
Resicert undertakes to establish and operate identity authentication protections for access to Your Data that are appropriate to its sensitivity, but practical. This may involve some inconvenience; for example, relatively straightforward procedures may be involved in order to provide you with access through a channel that you have previously registered with Resicert (such as a particular email-address), but may impose more onerous procedures if you wish to use some other channel.
In the event that you dispute some aspect of Your Data, Resicert undertakes to take reasonable steps in relation to the amendment, supplementation or deletion of Your Data.
You undertake:
not to seek access for frivolous purposes, or unreasonably frequently; and
to accept that deletion of some data may not be consistent with the provision of particular services by Resicert to you.
Information about Data-Handling Practices
Resicert undertakes to make information available to you about the manner in which Resicert handles your data in a readily accessible manner and on request.
Where Your Data is disclosed to a contractor, Resicert undertakes to make information available to you on request about the manner in which Resicert’s contractors handle your data.
Resicert undertakes to ensure that the information provided is meaningful, and addresses your concerns.
Handling of Enquiries, General Concerns and Complaints
If you have enquiries, general concerns, or complaints about these Terms, or about Resicert’s behaviour in relation to these Terms, you undertake to communicate them in the first instance:
to Resicert only using the contact details provided in the ‘contact us’ section of our website;
in sufficient detail; and
through a channel made available by Resicert for that purpose.
Resicert undertakes:
to provide one or more channels for communications to Resicert, which are convenient to users;
to promptly provide acknowledgement of the receipt of communications, including the provision of a copy of the communication, the date and time it was registered, and Resicert’s reference-code for the communication;
to promptly provide a response to the communication, in an appropriate and meaningful manner;
where practicable, to provide you with the option of not identifying yourself, or of using a pseudonym when dealing with Resicert in relation to Your Data.
You further undertake to not pursue Resicert through any Regulator or the media until and unless Resicert has had a reasonable opportunity to respond to the initial communication and while Resicert and you remain are conducting a meaningful dialogue about the matter.
Changes to These Privacy Undertakings
Resicert undertakes:
not to materially change these Terms in a manner that reduces the protections for Your Data;
to take all possible steps to prevent any company that acquires Resicert or any of its relevant assets from materially changing the Terms applicable to Your Data in a manner that reduces the protections for Your Data;
where it is considering making changes to these Terms, or creating more specific Terms relating to specific services, to consult with appropriate representative and advocacy organisations;
where it makes changes to these Terms, to ensure that the differences between successive versions are readily accessible;
to maintain all prior versions of these Terms in such a manner that they are dated, and readily accessible.
Definitions
Your Data means data that is capable of being associated with you, whether or not it includes an explicit identifier such as your name or customer number. In particular, it encompasses all data that Resicert is capable of correlating with you, using such means as server-logs and cookie-contents.
Your Data does not refer to data that can no longer be associated with you. This includes aggregated data that does not and cannot identify the individuals whose data are included in the aggregation.
Consent means your concurrence with an action to be taken by Resicert. Consent may be express or implicit, but in either case must be informed and freely-given.
Returns Policy
There is no return policy as currently we do not sell any products but only provide professional services.
